Services

Partners at workplace discussing an ideaOutlook EAP is a Valuable Resource For Employees and Their Dependents

Outlook Employee Assistance Program (EAP) is a confidential, professional resource for your employees to successfully address the challenges in their lives before they experience work performance difficulties. The earlier a problem is identified and resolved, the less likely it is to affect the employee’s work.
Our emphasis on prevention is reflected in the employee literature, wellness seminars, and outreach programs designed to remove the stigma attached to seeking help. Our services are available to the employee’s family members because a family problem affects your employee.

Outlook EAP is a Valuable Management Resource

We offer management training and consultation on how to address an employee’s declining work performance in a manner that balances concern for the employee with concern for your bottom line. Using the EAP allows manager to focus on job performance and leave counseling to the professionals. Our management coaching service can help reduce your company’s exposure to litigation for wrongful employment practices. Additionally, our training programs provide your managers with the tools needed to effectively address issues that have a potential impact on your entire organization- issues such as sexual harassment, threat of workplace violence, mentoring and leadership skills.

Outlook EAP is a Valuable Organizational Resource

Successful organizations attract and retain successful employees. Companies that align their practices with their mission, reward innovation, foster professional development and mentoring, create a culture of respect and diversity, and embrace continuous quality improvement become the employer of choice in today’s competitive environment. Outlook EAP can assist your company to attain a new level of excellence through organizational/cultural assessment, vision, mission and strategy retreats, implementation of mentoring programs, leadership development and ongoing consultation.

Key Features of Outlook EAP

  • Rapid response
  • Confidentiality
  • Early problem identification and resolution
  • Resource development and linkage
  • Focused, solution-oriented counseling
  • Tie-in with other corporate initiatives
  • Tie-in with other corporate initiatives
    • Worker’s comp/LTD
    • Occupational health
    • Labor relations
    • Performance Management
  • Management training and development
  • Quality assurance
  • Utilization reporting
  • Cost containment through provider matching, concurrent review and coordination with other employee benefit plans

Services of Outlook EAP

  • Policy and procedure development
  • Employee orientation
  • Management/supervisory training and consultation
  • Corporate consultation on areas impacting the entire organization
  • Assessment
  • Short-term, solution-oriented counseling
  • Information and referral services
  • Case management services
  • Crisis intervention/critical incident stress management services
  • Wellness programs
  • Promotional and informational literature
  • Public safety peer helper programs – winner of Harvard’s “Bright Ideas” Innovation award
  • Drug-free workplace programs
  • Executive and managerial coaching
  • Corporate retreats
  • Organizational development

Outlook EAP - website by New Bedford Internet